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TERMS & CONDITIONS

By placing an order on our website you will be deemed to have understood and agreed to our Terms & Conditions listed below. If you have any queries or complaints regarding the service you receive, please contact us at support@X7.gg.

 

Refund Eligibility​​

• All customers purchasing plans, products or services are entitled for a full refund if;

  1. it was sold in contravention of our T&Cs;

  2. within a 14 day period of purchasing a product;

  3. products are still in the original condition and are sealed;

  4. is not a digital product that has been produced solely for the use of the customer;

  5. is not a personalised item that has been made specifically for the customer (i.e custom Gamertag);

  6. products have arrived, damaged, with parts missing or in poor condition.

 

Refunds

 

• A request for a refund can be made by emailing support@X7.gg.

• We will not be held responsible for any delay in contacting us.

• If a refund is approved for digital content, you will lose all rights to that work and therefore it cannot be used;​​​​​​

  1. for personal reasons;

  2. commercially;

  3. in any publications or redistributed for any reason;

  4. in advertisement.​

• Only in exceptional circumstances, or where we are at fault will a refund be approved of the 14 day period.

 

Shipping​​​​​​​

• We can not be held responsible for any delay or losses caused by a third party supplier and/or courier.

• If using a tracked service, you will receive a relevant tracking number when receiving your dispatch notification. For further assistance, you can email support@X7.gg.

• UK Domestic 'standard shipping' is carried out using Royal Mail, customers may pay extra on some items for tracked shipping. Other couriers may be used when shipping internationally or throughout Europe, where a higher premium may apply.

• Customers are explicitly responsible for paying any customs fees or holding fees for non-domestic services.

• Production & Shipping within the UK usually takes 2-3 weeks unless the product description states otherwise extra time may be required during busy periods, like Christmas and other events.​​​​​​​​

 

Returns

 

• To return an order, you must first write an email to support@X7.gg. We will then provide you with a printable postage label via. email.

• If necessary, postage costs may be refunded providing that the customer uses a reasonable service that is defined exclusively by us.